I just purchased Turbo tax deluxe 2018 on amazon. It was supposed to include the state software. When I clicked on "state" I was prompted to pay for it. Any ideas?

[GabiU]

Can you provide a screenshot of the pay screen and a link to the product you purchased? 
This will help us create a case for the product team. 

Thank you. 

[GabiU]

UPDATE: jolove, I have more information. It looks like Amazon incorrectly mapped the SKUs on the backend and delivered the incorrect product to customers. I currently don't know the next steps but it will most likely come from Amazon. 

[jolove3]

What the Hell do I do know. I have done about 5 hours of work on this year’s Return. Tell me precisely what must be done so I don’t have to start over. Amazon blames you and you blame them ... and I have been shafted

[VolvoGirl]

Just be patient and wait.  Your data is ok and will still be there.  Be sure to save it,  Go to FILE - SAVE.  Your return is kept in a separate data file ending in .tax2018.  Once you get the right program and state installed you can open it again.  

[jolove3]

But who is responsible? Amazon blamed Intuit and you blame them

[jolove3]

But who is responsible? Amazon blamed Intuit and you blame them

[jolove3]

Gabi, I have passed your name onto Intuit Corporate

[Critter]

Patience is a virtue and the issue will resolve itself ... the state programs cannot even be downloaded for 2 months so you have time to wait.   

Have you seen that Metro PC commercial when the wildebeests are crossing the river and getting attacked by the gators ?  But the 2 on the bank thought about the choices and are going to use the bridge and avoid the danger.   So the lesson is the first ones in the water get bitten and the ones who wait a minute patiently get results.  Never be the first one to do anything with electronics ... let others work out the bugs.

[jolove3]

Except, one of you blamed Amazon and Amazon in turn blamed you. Well, anyway I solved the problem by talking on a real phone with someone in the Executive Offices of Intuit. He will solve the problem. Enjoy

[jolove3]

Life is good ... Amazon wrote "I will also file a ticket so that either the missing component is added to the product online or it is taken down"

[GabiU]

@jolove3 Life is good!! Thank you for replying back. I have not personally heard any updates on this issue but I'm happy to hear you called a helpful representative to give you clarity!
Thank you for reaching out on the community and you can always use us as a resource if you come across any challenges in the future.