If you meet all the criteria for the Dependent Care Credit, it is likely because you assigned both W-2's to one person or you did not enter both of your W-2's yet. In order for TurboTax to give you the credit, you need to have at least one W-2 assigned to each of you.
If you did enter them both already, go back and make sure that the Employee info has the correct person.
Also, be sure that you entered your child's information including their social security number and date of birth. Your child must be UNDER 13 in order to claim the credit for them, unless they are unable to physically or mentally care for themself.
The Ins and Outs of the Child and Dependent Care Credit
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