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Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971
Are you in the Online version? Do the menus go down the left side? Sorry you can't apply the Desktop CD/Download program purchase to the Online version. (The App is just a portal to the Online version.) They are separate prices and work different. You have to pay for online and try to get a refund for the Desktop program. Or switch to your program.
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