Filed back in January . Then was sent email saying I needed to finish my state taxes but did so went back on to finish. finish my state again. Where are my taxes!

[janieec]

I will never use your service ever again. If I don't place a law suit?!

[mesquitebean]

This is mainly a user community forum, but we can tell you how to check on your Federal and state returns, and I've also left info below on how to speak to a live agent at the IRS if necessary, and/or the state tax agency.

Some returns are processed fairly quickly, while others require additional processing due to specific items in the return. Some are pulled at random for more thorough investigation.  This IRS FAQ gives some situations where it might take longer than 21 days:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Here are some things you should do:

If you efiled, you should double-check to be sure the returns were efiled successfully and accepted.
If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home.  What does it show for both the Federal and state returns?   Does it say accepted, rejected, printed, or something else?

If that showed it was accepted, you can use the "Where's My Refund" tool at the IRS website below to monitor the status of your Federal refund.  
https://www.irs.gov/Refunds

TIPS:

• Be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool.
• Be sure you enter the correct SSN and filing status.
• Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.  
• Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option.)
• Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.

• You can also try phoning the IRS refund hotline.  I've seen it work for some users when the WMR tool didn't.  800-829-1954

To track a state refund:
https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

If your efiled Federal return was accepted, then since it has been longer than 21 days since you efiled, here's how to speak to a live IRS agent to inquire about the delay.

IRS:  800-829-1040 (7AM-7 PM local time) Monday-Friday

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

• First choose your language.  Then listen to each menu before making the selection.
• Then press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".  
• Then press 3 "for all other questions."
• Then press 2 "for all other questions." 
• It may then ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
• Then it will get "tired", and you'll get another menu.  Choose 2 for "personal".
• Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
• I usually use a speakerphone so I can work on something else while waiting.

[SweetieJean]

You are asking about STATE taxes, right?  The IRS only handles Federal.  Check your state's tax website for the status.  Just be aware that some states are very slow.

[mesquitebean]

I agree her question here sounds like it's geared mostly toward a state return, but I left information about both Federal and state refunds as an answer here, based on a post in another thread that I first encountered, where she mentions the IRS.

https://ttlc.intuit.com/community/taxes/discussion/re-how-do-i-file-a-complaint-against-turbotax/01/...

So I provided the full spiel in case she's asking about both.