I agree her question here sounds like it's geared mostly toward a state return, but I left information about both Federal and state refunds as an answer here, based on a post in another thread that I first encountered, where she mentions the IRS.
https://ttlc.intuit.com/community/taxes/discussion/re-how-do-i-file-a-complaint-against-turbotax/01/...
So I provided the full spiel in case she's asking about both.
