Hi,
I thought I had paid and submitted my tax return but it appears I have not.
I can't download the offline Turbo Tax program for some reason, perhaps because I am in the UK.
What are the next steps?
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Online tax preparation and e-filing for 2018 are permanently closed. If you did not file your 2018 tax return by the October 15 deadline, now you have to print it, sign and mail it. If it is fully prepared for filing then just print it out for mailing. Use a mailing service that will track it so you will know the IRS received it.
If there are ANY changes you need to make before mailing:
Online tax preparation and e-filing for 2018 returns is now permanently closed. You had until midnight on Tuesday, October 15 to finish and attempt to e-file; if your e-file was rejected you had until October 20 to make corrections and re-file. Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2018 return, you now have to complete it using desktop software, which you must download to a full PC or Mac (not to a mobile device).
If you already paid for your online software you can ask customer support for a download of the desktop software.
They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
If you are getting a refund, there is no penalty for filing late. If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe. Only the IRS will calculate this—TurboTax will not calculate it.
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