File 2024 Tax Return

[ezagustin]

I already paid back in April 2025 the Turbotax Online for the 2024 tax return. However, I wasn't able to finish and file due to some circumstances. Is it still possible to get it refunded since I did not use it and now, I need to buy/use the Turbotax Desktop 2024 to file my 2024 tax return?

[DoninGA]

If you paid for the 2024 Deluxe online edition or higher you will need to contact TurboTax support to see if they will push a 2024 desktop edition to your download account.

Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

See this TurboTax support FAQ for how to finish a 2024 tax return started with the online editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/finish-prior-year-retu...

[ezagustin]

Yes, I already paid around $290 and still has the email order confirmation from April 2025. Thank you very much for the quick response! This is very helpful. I will get in touch with TurboTax support.