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Level 2
November 29, 2019
Question

Fake turbotax web site

I got conned on Thanksgiving day (11/29/2019) into buying TurboTax Premier for $39.99 from a fake web site [URL removed]. They looked like the real website and was listed prominently on Google's list of TurboTax vendors that I fell for it.

 

It turns out the web site was registered 13 days ago (on Nov 16, 2019). I feel like such a fool. I tried to report this web site using Intuit's report piracy software but I got some kind of error, so I don't know if my report went through. Can someone shut these guys down?

27 replies

Carl
Level 11
Level 11
November 29, 2019

I've flagged the forum moderators on this. Thanks.

"@TurboTaxSee flagging you on this." 

November 29, 2019

it's almost impossible to shut fake web sites down.  many are not even located in the US    Have you alerted your credit card company?    you could also become a victim of identity theft?   what to do

 

Credit Agencies
1) Report the identity theft to the fraud department of one of the following reporting agencies as soon as possible. They must notify the other two agencies.
• Equifax: equifax.com
• Experian: experian.com
• TransUnion: transunion.com
2) Request a copy of your credit report and request that only the last
four digits of your Social Security number be placed on the report.
3) Close accounts that you think have been compromised or opened
fraudulently.
4) Inform the credit bureaus and the credit issuers (in writing) of any
fraudulent accounts and incorrect information.
5) Obtain replacement credit cards with new, secure account numbers
and destroy any old cards.
6) Notify those who have received your credit report in the last six
months to alert them to any disputed, fraudulent or incorrect information.
7) Confirm that an extended fraud alert (seven years) is placed on your
credit report.

Federal Trade Commission (FTC)
1) Report the crime to the FTC to establish an Identity Theft Affidavit.
Identity Theft Victim’s Complaint and Affidavit.

Local Police
1)Report the crime to your local police or sheriff’s department. Make
sure to prompt as much documented evidence as possible.
2)Verify that the report lists the fraudulent accounts and keep a copy
of the report.

Internal Revenue Service (IRS)
1) Contact the IRS to report the theft. This will alert them to any claim
for refund or other activity on your account. File IRS Form 14039,
Identify Theft Affidavit.

State Tax Agency
1) Contact your state tax agency to report the theft. Some agencies
may require a police report and/or the IRS affidavit.

Other Agencies and Organizations
1) U.S. mail fraud: Contact your local postal inspector.
• Online: postalinspectors.uspis.gov
• Phone: 800.275.8777
2) Social Security number misuse — non-IRS issues:
-Check your earnings record to make sure no one is using your SSN
to obtain work. Call your local Social Security Administration (SSA)
office if something looks inaccurate.
-Contact the SSA Inspector General to report Social Security benefit
fraud, employment fraud, or welfare fraud.
• Online reporting resources:
- socialsecurity.gov/oig
- Fraud Reporting Form
• SSA fraud hotline: 800.269.0271

 

    

Critter
Level 15
November 29, 2019

It is like a game of "Whack A Mole" ... you shut down one fake site & 2 others pop up in their place. The sites usually are only up for a few days at best then morph into another one.

Level 2
November 29, 2019

I also fell for it but stopped prior to downloading once got a strange name back acknowledging my order.  Still trying to get refund from Paypal.  Those hackers are good ... site look plus  PLUS showing up first in the search list.   Back to Costco or Turbotax.

Level 2
December 5, 2019

Almost fell for it as well, then actually read the terms and conditions and got spooked...back to Amazon/Costco/direct from Intuit

Level 2
December 16, 2019

I googled it clicked the first one & purchased it. Then i realized i was on “ TurboTaxshopping.net & not on the intuit website.... so I haven’t opened the “app” to my Mac yet bc  it gave me a “this app was from the Internet and could be harmful” warning ... so i looked at my purchase and my sellers name came up “NGUYEN BA THU” 😳

MonicaM
Level 8
Level 8
December 16, 2019

@aj04

 

 So sorry this happened to you. This is not an authorized TurboTax reseller.  You can try disputing the credit card transaction, or filing a dispute on the website if that is an option. We can make a note of the domain, however, we don't have the authority to shut it down. 

Level 2
March 5, 2020

I fell for a similar one back in February.  softstoredeal.com  In the process of disputing it with Paypal, so we'll see what happens.  The same phone number on that site also shows up on yourtaxwebsite.com, happystoreusa.com, and gooddealsusa.com... so it's fairly safe to say that these are B.S. as well.

LeonardS
Alumni - Intuit
March 5, 2020

This link Where can I obtain authentic TurboTax software? has a list of authorized TurboTax resellers.

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Level 2
May 25, 2020

I think I just found 2 more bogus sites (both created in the last few months).

www.jeanniecomputer.com

www.hometaxrefund.com

I don't think they are really Intuit Authorized Resellers - I'll leave that to the mods.

I really need 2017 Deluxe but I'm not risking a purchase from these sites.

DoninGA
Level 15
Level 15
May 25, 2020

@goirish wrote:

I think I just found 2 more bogus sites (both created in the last few months).

www.jeanniecomputer.com

www.hometaxrefund.com

I don't think they are really Intuit Authorized Resellers - I'll leave that to the mods.

I really need 2017 Deluxe but I'm not risking a purchase from these sites.


To complete a 2017 tax return using TurboTax you would need to purchase, download and install on a personal computer one of the 2017 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/

 

A 2017 tax return can only be printed and mailed, it cannot be e-filed.

Level 2
February 4, 2021

I bought TurboTax Premier 2020 from the site "Quill Discount USA".  I verified the download exe I received had a digital signature of "Intuit, Inc.". Since Quill is an authorized seller I thought everything was fine. HOWEVER, I later found out "Quill Discount USA" is not connected to Quill. Soo, watch out for that company even though the software probably runs fine.

Level 2
June 1, 2021

I had a similar incident today with the following website.  Paid via PayPal and already requested a refund.

https://www.turbotax-shop.com/product/download-turbotax-home-business-2018-tax-software-online-for-windows-and-mac/

 

Im trying to report to intuit/turbotax directly but unable to find a submit form online and simply sent them an email at [email address removed].  Hope they follow up and investigate.

Level 3
August 4, 2021

@silviu22 I'm so sorry this happened to you! I hope you were able to get the charges reversed!

 

I know this happened some time back, but the scammers are always out there. So for anyone who comes across anything like this, I'd recommend emailing Intuit Security at security@intuit.com as a good starting point.

 

The link to that email is on the Contact Us page for Intuit Security , under both "Report a fake email" and "Report tech support scams." This isn't quite either one of those situations, but our Security team can make sure your question gets routed appropriately.

 

Also, tons of great and up-to-date tips on how to avoid the latest pitfalls out there in cyber land. All the best to you!

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