Error is preventing me from paying to file: "Whoops! We hit a snag loading your data. Please try again."

[DanL21]

I have tried both of my credit cards in an attempt to pay the $110 TurboTax fee to file my Federal and State returns, however each time I enter my information I get an Error message after trying to continue.

No matter what I do (I've cleared my cookies and cache and have tried re-logging in several times), I can not get the site to take the payment. I just keep getting an error message "Error: Whoops! We hit a snag loading your data. Please try again."

Considering the deadline is quickly approaching and I've literally done everything I've needed to up to this point and this is the last thing preventing me from filing, it's becoming quite irritating. Please help.

[DanL21]

Spoke to a Rep named Tara, this issue is now resolved

[Regina22]

How was it resolved?

[MichelleLO]

You are commenting on an old thread from last tax season. What is the exact error message you are receiving? 

@Regina22