ERROR CODE 630

[mikebris1968]

I bought a CD off of Amazon and the case was sealed.  Opened and installed from USB since the computer I wanted to use it on did not have CD drive.  Tried the 14 digit activation code form the TT deluxe insert  in the form of [product key removed] and NO go.  Error code 630.  Come on TT fix this crap.

[mikebris1968]

And the funny thing about product key removed was I put it in the form of all X's.

[DoninGA]

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@mikebris1968 wrote:

And the funny thing about product key removed was I put it in the form of all X's.

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What tax year did you purchase?  A 14 digit license code was only used on the 2019 TurboTax software which is no longer supported.

TurboTax uses a 16 digit license code for software from 2020 thru 2023.

[kurtwestphal]

For the community, the office of the CEO and the CEO chose not to support TT 2019 by providing a valid license key to permit access to my Tax Return data, 7 years is the IRS audit window not the 3 as some commenters have mistakenly offered.  I was forced to reconstruct my returns with a private Tax Accountant. I have ended my 27-year relationship with TT. - kurt

[Mike9241]

Bye. but before you go. make sure to make full pdf copies of all the returns you can. sooner or later those tax files will also show error 630 when you try to open them or opening will fail without an error message, 

[IwishComapiesCaredAboutCustomers]

I was also told by tech support today that it is "Impossible" for them to access your taxes!!

I have my Turbo Tax File, I have the software, I have a license that I paid for.

If I try to install the software I get error code 630.

THis is because they non longer support 2020 or older.  

Basically they turn off the server side license validator for older versions.

In my opinion this is beyond unethical.  This would be illegal in Europe under GDPR from my understanding.

At MINIMUM they should at least allow for data transport, and allow you to export your returns to PDF.  If it is only in the turbo tax format your out of luck.

Holding customer data hostage, then effectively executing the hostage seems beyond the pale.  

If you are going to support the software anymore, why not just provide an unlocked version for people to use for old data?  Completely locking customers out of their data is absurd.