I was also told by tech support today that it is "Impossible" for them to access your taxes!!
I have my Turbo Tax File, I have the software, I have a license that I paid for.
If I try to install the software I get error code 630.
THis is because they non longer support 2020 or older.
Basically they turn off the server side license validator for older versions.
In my opinion this is beyond unethical. This would be illegal in Europe under GDPR from my understanding.
At MINIMUM they should at least allow for data transport, and allow you to export your returns to PDF. If it is only in the turbo tax format your out of luck.
Holding customer data hostage, then effectively executing the hostage seems beyond the pale.
If you are going to support the software anymore, why not just provide an unlocked version for people to use for old data? Completely locking customers out of their data is absurd.
