By email is not working either. my phone number is correct.
You'll need to sign in or create an account to connect with an expert.
There seems to be an issue with e-filing when there is not a US phone number listed in your Intuit Online account. When you are signed into your account, click on Intuit Account in the bottom left corner. The error is not from the phone number on your tax return but rather the phone number attached to your Intuit (TurboTax) account.
Change your phone number to a US number in the Intuit Account of Turbo Tax. No need to verify this number in the Intuit Account just click exit when you are done. Then go back to your return and continue filing. Don't use a Google Voice number, a Skype number, or any other non-US or non-verifiable phone number. Again, you don't have to verify the number but the number needs to be verifiable.
You may be able to leave the phone number field blank on your Intuit account and e-file your return. No matter which option you use, make sure to update your account with your correct phone number once your return is e-filed.
Error message 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Contains invalid digits
My phone number is also correct but it's still not working...
Any other solution about how to fix this?
Use this website to contact TurboTax support for this situation:
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
cenjames
New Member
caflower14
New Member
fflores-
New Member
helloTT102
New Member
mrshankly01
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.