During credit card payment process, I got a message saying "Whoops! We hit a snag loading your data. Please try again.", what gives?

[RobertG]

If you are receiving this message you may need to log out and restart your computer, then log back in, or try another browser.

You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 To clear your cookies use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

This question was previously answered by JeanneLO

[ps132946]

Tried all of that and more, the error still remains.

the error message is less than useless.

[Critter-3]

Please use the following link to contact Customer Support for further assistance.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Moorea18]

I'm having the same issue. I've tried everything(allowed cookies, cleared cache, restarted computer, turned off firewall, tried a different card) and I still get this error. I spent an hour and a half on the phone with a support tech and we still couldn't figure it out. Not sure where to go from here...

[Dmitry1]

The same issue after entering the license code. The customer support is hanging off the phone because they do not understand English alphabet. Money has been paid. And nothing works. Completely no support.

[HeatherPLO]

Try this and see if this clears the issue for you.  Please log completely out of TurboTax.  Then, in your browser, please clear your cache and delete your cookies.  After this, close completely out of the browser.  Re-open everything including logging back into TurboTax.  

For further instructions on how to clear cache and delete cookies, please see the links below:

Clear Cache

Delete Cookies

[Eriks T]

I just found an issue that has created this for certain customers. If you are using an .llc email address, this can trigger this error. The solution is to change to a "traditional" email format as it appears the software glitches on this sort of address. Discovered this while helping a customer this afternoon.

[nordface]

I had problem on multiple browers and devices when trying to file on public network (Marriott Hotel wifi). Issue resolved when I paid through my cell phone (make sure wifi is deactivated).

[li2mcmug]

A million thanks! It worked when I paid using my cellphone!

I tried so many other ways and it didn't work before.

[andrwrhee]

I have tried everything mentioned on this thread on both desktop and mobile.

I keep getting stuck at the payment process, with both manually entering my credit card information and using Apple Pay. What could be the problem?

[CarissaM]

It would be best to click here and give us a call if none of the solutions above worked. @andrwrhee 

[saccojohn]

DESKTOP VERSION: It's 2026.  I'm trying to e-file my forms.  I get to the credit card payment screen, Next, and get the spinning dots.  response:

"Hmmmm..... we hit a snag.  Try later"

I try 8 hours later and 10 hours later.  I then call and have the (difficult to understand) TurboTax rep connect to my machine and tell me, "Oh your credit card isn't on file!"  (NOTE: program never asked for one.) I asked how I can enter it into a form or dialog in the program.  Nope. I refused to give him my credit card (due to security issues).  I asked how I can enter it myself.  The 3rd wait.  By the time he comes back, I've entered it myself into intuit.com website, payment options.

I tried AGAIN: STILL NOT WORKING.    His solution:  "Wait."  I HAVE!  (using Gmail address, multiple browsers, cleared caches for all time, restarted computer, etc.)

This is a flawed program!  I don't expect immediate fixes, but something is wrong.  I can't e-file, as the program promises, and it's really a breach of contract.  We are promised 5 free e-files.  It won't do a single one.

[MarilynG1]

When you pay fees in the program, your computer connects to a Billing server.  The 'hit a snag' indicates that good connection is not being made.  If you're using TurboTax Online, close the program, clear Cache and Cookies and re-try.

If you're using TurboTax Desktop, try clicking into other areas of the program and back to the entry, or open TurboTax in an incognito window to complete payment.

@saccojohn 

[saccojohn]

You say, 'If you're using TurboTax Desktop, try clicking into other areas of the program and back to the entry, or open TurboTax in an incognito window to complete payment."

I started my message that I was using the Desktop version and have clicked many other areas and come back to payment.  Opening and closing program multiple times.  It won't pass the 'snag' as they call it.  Not helpful error.

HOW do you "open an incognito windows" on Desktop version?  Where's the hidden browser?