Download online version

[jslee77]

I'd like to file my dependent son's EZ and state -- I did last year.  But this year, I have the online version.  How do I download online?

[AndreaC1 · Accepted solution]

The TurboTax download version and online version are two separate versions of the software. If you are using online, you are in a web browser and went to www.turbotax.com and created an account online to prepare your return. The download is actually installed on your computer and you open it to prepare the return there on the computer. 

If you are using the Online version, you will have to do a new, separate online account (with a different user ID) for each federal return you want to prepare and purchase for each (if you need to use a paid version of the online software). If you do another return under the same username you did your own return, it will override the one you already filed and lose everything for that return. It's always been this way online. 

• Start another return in TurboTax Online: https://ttlc.intuit.com/questions/1894512

If you need to purchase the desktop (CD/download) versions of TurboTax, you can find that here https://turbotax.intuit.com/personal-taxes/compare/desktop/ 

When you click on Buy Now, it will ask you to select download for either PC/Windows or a Mac. Or you can choose to select the link right under those that says "I'd like to order a CD" if you prefer to have a CD shipped to you.  

The CD/Download (desktop version) product is a better overall value for people who prepare tax returns for their friends and family. This one will allow you to prepare and print unlimited federal returns and e-file up to five at no extra cost. You can find the desktop versions here https://turbotax.intuit.com/personal-taxes/cd-download/  

[Hazel8]

I made a mistake purchasing the online version thinking I could still download to my computer.  I don't want to buy again, can Turbo tax help?  I don't want just online.

[MichelleLO]

@Hazel8 If you have completed your purchase in TurboTax Online, you will need to contact a TurboTax representative to assist you. Please see this TurboTax FAQ to get you to the right person: What is the TurboTax phone number?