Does not answer question

[DoninGA]

You have not asked a question.

[5453doug97]

OK here's the question I have asked 3 times always getting a computer response. I Filed my Taxes through 2015 and 2016 and I need copies for financing as proof of Taxes. But when I log in and pull up those years I am told to pay for a service I have already paid for

[DoninGA · Accepted solution]

See this TurboTax support FAQ for when access to prior year online tax returns expire - https://ttlc.intuit.com/questions/3355524-when-does-access-to-my-prior-year-turbotax-online-returns-...

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To access a prior year online tax return and you did not use TurboTax for the 2017 tax return or you did not pay for one of the 2017 online editions of either Plus, Deluxe, Premier or Self-Employed, you will need to start a 2018 Free online tax return and then Upgrade and pay for the Plus edition ($19.99).  You do not have to file the 2018 tax return only pay for the upgrade.

Go to this TurboTax website for the 2018 online editions - https://turbotax.intuit.com/personal-taxes/online/

You have to sign onto the 2018 account using the exact same User ID you used to create the prior year online tax return.  Enter your personal information in the 2018 Free edition. On the left side of the screen click on Upgrade.  Scroll down and select PLUS More Help & Tools.  Click on Upgrade Now (if Plus is grayed out then you are already using Plus and only need to pay for the upgrade)

To pay the TurboTax online account fees by credit card so you can access your prior year online tax returns, click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  On the next page, to pay by credit card, click Pay Now.  On the next screen just click on the Continue button.  The next screen will show a review of your Fees, click on Continue.  Complete the next screen to pay by credit card and click Continue.

[Cmaki]

I chose to get a tax advance loan through turbo tax and was pre qualified for 3,000 but I don’t want that much.

[GeorgeM777]

While you were pre-qualified to receive $3,000 in an advance loan, you did not have to claim that much.  You do have the option to claim less than what you have been qualified to receive; however, under the advance loan program, the amounts you can receive (assuming you are eligible) are fixed.  In other words, you chose one of the pre-determined amounts, which in your case, would be one of the amounts offered that are less than $3,000.

Here is a link to the TurboTax website which discusses the advance loan program.  Scroll down to the bottom of the page where you will find questions and answers many taxpayers have asked in the past about the advance loan program.  You may find this information helpful. 

TurboTax Refund Advance Questions and Answers