turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
turbotax icon
turbotax icon
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Does anyone know why TurboTax fails to captcha to verify I'm not a robot on the VERY LAST page before I press FILE? I've tried at least 12 times, rebooted, etc...Help!

 
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

Does anyone know why TurboTax fails to captcha to verify I'm not a robot on the VERY LAST page before I press FILE? I've tried at least 12 times, rebooted, etc...Help!

Use the Chrome browser on a computer and clear all browsing data before you sign in to TurboTax.

 

Does anyone know why TurboTax fails to captcha to verify I'm not a robot on the VERY LAST page before I press FILE? I've tried at least 12 times, rebooted, etc...Help!

Are you using any ad blockers or script blocker as a browser extension?   If so, that may be blocking the Captcha.

 

Otherwise, here's how to troubleshoot:

  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear.
  • Log in and try again.
  • If still unsuccessful, log out and this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again.

Or see if trying a different browser (with cookies allowed) will solve it.

Use your Intuit Account to sign in to TurboTax.
By selecting Sign in, you agree to our Terms and acknowledge our Privacy Statement.
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question

Related Content

Manage cookies