Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
Your taxes, your way. Get expert help or do it yourself. >> Get started
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
dtlars-comcast-n
New Member

Does anyone know why TurboTax fails to captcha to verify I'm not a robot on the VERY LAST page before I press FILE? I've tried at least 12 times, rebooted, etc...Help!

 
2 Replies
DanPaul02
Level 7

Does anyone know why TurboTax fails to captcha to verify I'm not a robot on the VERY LAST page before I press FILE? I've tried at least 12 times, rebooted, etc...Help!

Use the Chrome browser on a computer and clear all browsing data before you sign in to TurboTax.

 

mesquitebean
Level 15

Does anyone know why TurboTax fails to captcha to verify I'm not a robot on the VERY LAST page before I press FILE? I've tried at least 12 times, rebooted, etc...Help!

Are you using any ad blockers or script blocker as a browser extension?   If so, that may be blocking the Captcha.

 

Otherwise, here's how to troubleshoot:

  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear.
  • Log in and try again.
  • If still unsuccessful, log out and this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again.

Or see if trying a different browser (with cookies allowed) will solve it.

About Community

Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement.

3.49m
Members

2.62m
Discussions

Manage cookies
v