Do we still get MAX protection??

I've seen several people complain that they cannot access MAX and IDNotify via the TurboTax website... does that mean that we won't get customer support if we have a problem??

If we can't go to the "dashboard" to create our accounts, what will happen if we have a problem?

Can TurboTax/Intuit GUARANTEE they'll help us?

Thanks in advance

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I File single Head of Household, I have 1qualified dependent child, my earned income is $2,778. Why is my CTC $0 and my Additional Child Tax Credit only $42?

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Do we still get MAX protection??