Do it yourself is not available

yury9 · ‎February 1, 2025

I a somehow selected Turbotax Live product. Can I switch to Do It Yourself of the same level? I can neither downgrade or upgrade to it as it is greyed out.

xmasbaby0 · ‎February 1, 2025

REMOVE TURBOTAX LIVE

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-subscriptions/remove-turbotax-liv...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

yury9 · ‎February 1, 2025

Thanks. I somehow selected Live originally and the option to escape is "clear your return and start over". I was just told the same in chat even though I have not used Live option and have not paid anything yet. I believe this is an obsessive practice to sell products this way. If I have to start over I will file with another company.

xmasbaby0 · ‎February 1, 2025

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-pri...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

yury9 · ‎February 1, 2025

It does not work to switch between Live and Do It Yourself, but only to downgrade within one to Basic or Deluxe.

xmasbaby0 · ‎February 1, 2025

Sorry. My bag of tricks is empty. You can choose whether to clear and start over if you want to.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Expert does your taxes

Do it yourself

Resources

Support

Do it yourself is not available