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Please see the FAQ below.
If you requested your TurboTax fees be deducted from your federal tax refund and the IRS has held your refund over 45 days after your original estimated refund date then TurboTax will request payment for use of the software to prepare your return.
"...you'll receive a Request for Payment email, which includes instructions on how you can pay your TurboTax fees (minus the Refund Processing fee, if any)."
Please see the FAQ below.
If you requested your TurboTax fees be deducted from your federal tax refund and the IRS has held your refund over 45 days after your original estimated refund date then TurboTax will request payment for use of the software to prepare your return.
"...you'll receive a Request for Payment email, which includes instructions on how you can pay your TurboTax fees (minus the Refund Processing fee, if any)."
I am having the same issue this year. Still waiting on the IRS to do something with my return and I am already getting harassed by TurboTax about the payment. Why should I pay TurboTax if the jobs not done? They’re customer service is soooo bad too
Are the fees supposed to come out of your refund?
If the IRS is taking too long to send your refund you still have to pay the fees in time.
See What if the IRS reduces your refund or delays it.
Then when the IRS does send your refund they won't take the fees out again.
And, Why you got charged,
Yeah that is truly disappointing. I will never be using TurboTax again and I am a 14 year customer of TurboTax. This experience has been terrible. No help, uncaring customer service, charging me before I receive my refund. It stated that if the refund was not enough to cover the cost that it would debit the amount from my account. But on the link you sent I see at the bottom it says it will take the money if it takes longer than 36 days.
I won’t agree to paying and won’t take time to send money to a company who hasn’t earned it yet. I’ll also see what I can do with my bank about blocking an autodebit to TurboTax
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