CT tax filing fees

[mftenbrink1]

Dear Turbo Tax.

    For the last 2 years I have been unable to file my CT state tax forms electronically.  This is because I was missing a form that Turbo Tax does not supply...So it's not my fault.  Do I get 2 State Tax Return Credits for future use as a result.  Not being able to file thru the Internet is a major pain in the butt!!  This also prevents transmission of my Federal Tax forms.  Why should I continue to be a loyal customer?

[xmasbaby0]

Did you use desktop software and pay the state e-file fee?   If so, contact customer support for a refund of the state e-file fee.   If you used online TurboTax you did not pay more to e-file the state return.  With online, the fee is the same whether you e-file or mail the return in an envelope.

And....there is no reason that an inability to e-file state would prevent you from e-filing your federal return.   Only the opposite would be true.   If you cannot e-file the federal, you cannot e-file state.   So ....if you were unable to e-file your federal return, it was due to some other problem.  It has nothing to do with your state e-filing issue.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number