Did you use desktop software and pay the state e-file fee? If so, contact customer support for a refund of the state e-file fee. If you used online TurboTax you did not pay more to e-file the state return. With online, the fee is the same whether you e-file or mail the return in an envelope.
And....there is no reason that an inability to e-file state would prevent you from e-filing your federal return. Only the opposite would be true. If you cannot e-file the federal, you cannot e-file state. So ....if you were unable to e-file your federal return, it was due to some other problem. It has nothing to do with your state e-filing issue.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
