CT tax filing fees

Dear Turbo Tax.

    For the last 2 years I have been unable to file my CT state tax forms electronically.  This is because I was missing a form that Turbo Tax does not supply...So it's not my fault.  Do I get 2 State Tax Return Credits for future use as a result.  Not being able to file thru the Internet is a major pain in the butt!!  This also prevents transmission of my Federal Tax forms.  Why should I continue to be a loyal customer?