For the third year in a row, reporting my Crypto.com transactions to TurboTax has been a complete nightmare. How is it this difficult to report Crypto from one of the largest exchanges, to the largest tax service? I don't understand.
When I begin, I'm greeted with the message "Heads up! We’ve worked with Crypto.com to match their CSV file. Make sure you use theirs, without changes. You can upload a total of 4000 crypto sales across all your crypto CSV files." Great, sounds simple. I follow the exact directions. From my Crypto.com app, I create a CSV file for all of my transactions from 1/1/24-12/31/24. I export the file, save it to my computer, and upload it to TurboTax without making any changes. I'm given the message "We're having trouble with your file. Here are some common fixes that might help:
•Make sure you’re uploading a CSV of your crypto sales. (I am)
•Make sure your file name ends with .csv and add it if it’s missing. (It does)
•Try downloading your file again from Crypto.com in case it’s damaged. (Tried that, over and over)
•Check your internet, a slow connection can interrupt your upload. (Internet connection is great)
•Make sure your file isn’t password protected. (It's not)
•Wait a few minutes and try again. (I've tried over and over for two weeks now)
None of these "common fixes" help whatsoever.
I've called customer service, they are very kind and I can tell they're trying their best to help me. They run me through all the troubleshooting listed above, but they offer no additional options other than typing it all in manually (I have 150+ transactions, and I don't have the time to do it manually). Or they try to sell me on the upgraded package, which cost well over $100. Why should I have to pay extra because your service doesn't work the way it's supposed to? What is going wrong here? I've been using TurboTax for almost 10 years now, but I'm about to go find another service to use from now on because this is ridiculous.
