I did eventually get it to work using their universal CSV template (https://digitalasset.intuit.com/DOCUMENT/A6oMzp4uC/Custom_CSV_Template.csv), but it took hours to get it just right. (It finally accepted it after 16 different versions of the form). Here is a brief guide.
I used google sheets. Download your file from crypto.com. Open the file, and open the template. Copy and paste the data from the crypto.com form into the template. You will then need to go through, line-by-line, and check every single transaction and format it correctly. Everything must be EXACTLY as shown in the template. Time and date format must be the same format as the template. Make sure all of the “transaction type” labels are correct and spelled correctly (“withdrawal”, not “withdraw”, etc). Format all Dust Conversions as sales, then buys of CRO. Leave all market values blank unless it gives you an error, then you will need to look up the historical value and input that info for those transactions (some smaller coins may need this). Transaction hash and ID are not required.
THEN, after formatting everything exactly the way I was supposed to, it accepted the form, but gave me errors for all of the crypto I bought in previous years (missing transaction data). So I uploaded all of my transactions from the previous year into the form. It gave me the same error again, until I had uploaded EVERY SINGLE transaction I have ever made in crypto.com, dating back to 2022. This was about 300 transactions.
Make sure to export the file from google sheets as a CSV. When you submit the file to TurboTax, don’t select crypto.com as the exchange. Use “other”, then label it as crypto.com. This was the only way I could get it to work. There are two options for the file type, raw data and another one. I don’t remember which one I used, but one works and one doesn’t, so try them both.
I hope this helps.
TurboTax really dropped the ball this year, and I won’t be using it ever again. You guys lost a customer of 10+ years because you couldn’t get this right.
