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Yes, that would be a legitimate request from TurboTax if you cannot recover your account information.
See this TurboTax support FAQ if you forgot your TurboTax Online User ID or password - https://ttlc.intuit.com/community/account-recovery/help/forgot-your-turbotax-online-user-id-or-passw...
Turbotax online is Not online at the moment. November 2. The company is in process of adding the new 2019 software and has closed the year 2018. https://turbotax.intuit.com/
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