Continue button does not work on the let complete your purchase online page

[ptrgrn1]

When attempting to purchase additional state:

Select "Finish My State Tax with TurboTax"

Box "Let's Complete Your Purchase Online"

Continue button unresponsive

Having trouble leads to option to purchase by phone -- but only open Monday to Friday -- but people who work and pay taxes do their taxes on weekends -- not very helpful "we can help you here" option.....

[TeresaM]

If you are using Windows 10 and some buttons don't work or fields won't accept entry, this TurboTax FAQ has step-by-step instructions to help.

https://ttlc.intuit.com/replies/6549824

[Anonymous]

This happens when there is a non-alpha-numeric character in your name or addresses. 

Remove all non-alpha-numeric characters and the continue button will light up for you.

For example:

Jon Ezra Jr. should be changed to Jon Ezra Jr (removing the . after Jr)

Mical F. Lior should be changed to Mical F Lior (removing the . after the middle initial).

Also, remove the # in apartment numbers and 's in names.

121 Turbo Drive Apt. # 21 should be written as -121 Turbo Drive Apt 21

De'Angelo Jesus should be written as DeAngelo Jesus for the continue button to work.

Please respond to let me know if this helps.

[bktwist]

I had to try a different browser... Logged into new browser & went to turbotax. It picked up where I left off 🙂😊

[Anonymous]

Glad to hear that worked for you.  Though browsers are causes of a lot of issues while using TurboTax online, the answer I gave above is usually the reason why the continue button doesn't light up. 

The best browser with TurboTax is Chrome.  You will also have to clear your Cache and Cookies periodically to keep the browser functioning properly. 

[qurios]

03/06/2020 - Still a problem. Hopw do I get past this?

[CassLO]

@qurios If you are using the Online version, try clearing your cache and cookies. Then reboot and log back in. 

If your are using the download version, please try uninstalling and reinstalling the program.

[Anonymous]

That is usually an issue with the desktop version.  It is mainly due to non-alpha numeric characters in the name or address.

[Anonymous]

That is usually an issue with the desktop version.  It is mainly due to non-alpha numeric characters in the name or address.  The button will light up if you remove the ' #, or periods. in the names or addresses.

[kgeske]

This did not work for me. There are no special characters in my name or address.  I am on windows 10 using the downloaded version.  How do I get this done? This is so annoying.  What am I paying for? 

[DanielV01]

By special characters, even a period that is used for an abbreviation must be deleted.  Instead of 100 Main St., you need to type in 100 Main St (no period).

[Debugger]

Turbo Tax seems to have a problem with newer versions of Windows 10. Try changing the display scaling from the default 125% to 100%. To do this go to Settings in the Start Menu and click on the Display settings. Scroll down to "Scale and Layout" and change the size of text, apps, and other items from 125% to 100%. This should fix the problem. When you are done you can change the scaling back to 125%. I had to use the same fix on the "Activation" screen for my version of Turbo Tax. Hopefully Intuit will fix the problem soon.

[MoniqueLO_]

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache then try logging out and back in to TurboTax. You may also want to try a different browser. 

Please see below for information on how to delete your cookies. 

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Please see below for information on how to delete your cache

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

If you would like to contact customer support for additional assistance please see below. 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

@kgeske

[DSOVa]

There is no FAQ at that address.  It's moved, and there's no link.

[KathrynG3]

Here is another article with other troubleshooting tips for your future reference: Troubleshoot blank screens, missing buttons, or missing images.

Other suggestions:

• Verify the browser is up to date and your device meets minimum system requirements.
• Update the program itself:
  • For TurboTax Online, close out of the program completely and close the browser window in TurboTax Online. Re-open using Chrome in an incognito browser on a Windows 10 PC and/or see: How to clear your cache.
  • For TurboTax CD/Download, make sure to check for updates. For more information, see: 
    • How do I update my TurboTax CD/Download software program?
    • Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

@DSOVa