You'll need to sign in or create an account to connect with an expert.
Contact Customer Support and they will be able to look at your account and after some Identity verification, process a download push to provide yo with a new download of your purchased product.
I apologize for the inconvenience. Drop me a line here should you need further assistance. I check several times a day.
Contact TurboTax Technical Support: https://support.turbotax.intuit.com/contact/
Request
a call-back.
Explain to Representative that you have a non functioning MAC Disk
Ask representative to "Push a Download".
The problem is observed when folders from a Windows-compatible volume get moved to a Mac and then back again. The dreaded “Error Code -36? message is the result. If you are experiencing this problem, you can run a simple dot_clean utility to remove the hidden "dot-underscore" files from your flash drive or memory card
Are you sure you have a MAC CD?
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
acatlo
New Member
June1-2-3
New Member
tamk236
New Member
bradphil
Level 1
sissygirlcat
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.