OK then. the answers below will help you with that. On our website you'll see a link for products and pricing. If you click that you'll see a link for CD/Download products. Click that and you'll be able to choose a version and click "Buy Now" and follow the prompts to Choose "Windows/PC" or "Macintosh" underneath which you'll find a small link for "I'd like to order a CD". Hope this helps. Best of luck. ... View more

Dear Sir, unless I am reading your message incorrectly you are currently using TurboTax Deluxe Edition (Online). I am sorry that you have issues with the format of the product this year and while I understand your frustration I must say that we at Product Support have no avenue through which to affect changes to the development of the software. The "cartoonish" (as you call it) format of the Interview segment of the process is likely designed to let as many users of varying backgrounds, ethnicities and education levels understand and proceed with the preparation of their tax returns in the most stress free and readily understandable way possible. Again, I sincerely apologize for any issues or difficulties you are experiencing. If you are indeed seeking a download of the software there are two answers below which address your options to this end. Thank you very much for taking the time and effort to provide feedback. I hope the rest of your tax preparation goes smoothly. ... View more

If you're seeking a Status on your refund: You should be able to check your actual refund status at the IRS website: - https://www.irs.gov/refunds. If this site is not working for you or fails to find your Return Status, please contact TurboTax Product Support Directly and ask the Representative to assist you in determining your Status. (Instructions at the bottom of this answer). Note: The TurboTax "Track My Refund" tracker only gives an estimated date of deposit based off of the date the IRS received your return and then gives a date 21 days out from that day. The IRS "Where's My Refund" tracker shows the progress of your return with the IRS. It has three steps: Received(IRS has acknowledged receipt of the return and is being processed), Approved(IRS has processed the return and a release date is provided) and Sent(the funds have been released) TurboTax has no control over the processing speed of the IRS. https://ttlc.intuit.com/replies/4495802 Contact Support: If you're using TurboTax Online: 1.Sign in to your TurboTax account if you're not already signed in. 2.Click Contact in the upper-right corner of your screen. 3. Click "Contact Us" 4. Enter a brief description of your problem and follow the prompts to "Request a Callback" If you're using the TurboTax CD/Download software or can't sign into your TurboTax account, click the link below to contact us. Ask your question, click Continue, and follow our onscreen instructions. https://support.turbotax.intuit.com/contact/ ... View more

The TurboTax "Track My Refund" tracker only gives an estimated date of deposit based off of the date the IRS received your return and then gives a date 21 days out from that day. Please keep in mind that once filed TurboTax has NO control over the IRS processing time. You can continue to check the status of your efile here: https://turbotax.intuit.com/tax-tools/efile-status-lookup/ You should be able to check your actual refund status at the IRS website: - https://www.irs.gov/refunds. The IRS "Where's My Refund" tracker shows the progress of your return with the IRS. It has three steps: Received(IRS has acknowledged receipt of the return and is being processed), Approved(IRS has processed the return and a release date is provided) and Sent(the funds have been released) If this site is not working for you or fails to find your Return Status, please contact TurboTax Product Support Directly and ask the Representative to assist you in determining your Status. (Instructions at the bottom of this answer). https://ttlc.intuit.com/replies/4495802 Contact Support: If you're using TurboTax Online: 1.Sign in to your TurboTax account if you're not already signed in. 2.Click Contact in the upper-right corner of your screen. 3. Click "Contact Us" 4. Enter a brief description of your problem and follow the prompts to "Request a Callback" If you're using the TurboTax CD/Download software or can't sign into your TurboTax account, click the link below to contact us. Ask your question, click Continue, and follow our onscreen instructions. https://support.turbotax.intuit.com/contact/ ... View more

Are you checking your status online? Instructions below: ... View more

Did you by chance select "Pay with Refund"? If so you cannot "File by Mail" ... View more

My pleasure. Good luck. ... View more