Connected from Fidelity indicating free filing, but am being charged to file now. Haven't had to pay previously with Fidelity. Anyone else have this? How to resolve?

[ee-ea]

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/get-turbotax-affi...

[kmount327]

Thanks for the response.  I followed the instructions and did get to the Tools and My Fee part, but it still shows only a $20 discount on both the Fed & State returns as opposed to free.  I am really hoping there is an option other than paying the $109 or completely starting over.  I did start from the Fidelity site originally, but than it asked me if I already had an account so I said yeas to reload last year's info.  Once the return started, I did just use a turbo tax bookmark as opposed to starting from Fidelity each time.

[ChondelLO]

To help get you connected to the right person for assistance, please visit the link below for information on how to contact Customer Support. @kmount327

How do I contact TurboTax? - Intuit

[rohith-reddy-v]

I'm having the same issue, I got on a call with technical support from Intuit and he wasn't able to help. [phone number removed] is my case id

[kmount327]

I'm not sure what fixed it, but it did get set to $0 charge when I checked today.  I did follow the instructions to clear the cache and reconnect, but it still showed a charge after that, however a day later there was none when I called support.  Keep trying!