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pvoris
Returning Member

Computer died so I restored to new mac. Need to check my 2019 return. Need verification code??

I don't have a verification code on this Amazon digital download. 

I need to login quickly to set my health care options. :(

No USB devices.

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6 Replies

Computer died so I restored to new mac. Need to check my 2019 return. Need verification code??

You do not log onto a downloaded TurboTax software installation.  You need the license code - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

pvoris
Returning Member

Computer died so I restored to new mac. Need to check my 2019 return. Need verification code??

You know that link says "can't find your answer", right?  🙂

I have an order number from the digital download, but no license code.

Computer died so I restored to new mac. Need to check my 2019 return. Need verification code??


@pvoris wrote:

You know that link says "can't find your answer", right?  🙂

I have an order number from the digital download, but no license code.


If you downloaded TurboTax directly from an authorized retailer, your license code should be included in your order confirmation. Check your email or your order history. If it’s not there, you’ll need to contact the retailer directly.

pvoris
Returning Member

Computer died so I restored to new mac. Need to check my 2019 return. Need verification code??

That's where I found the 'order number': [product key removed]67 (last numbers obfuscated for security)  This does not re-activate the installation.

GabiU
Moderator

Computer died so I restored to new mac. Need to check my 2019 return. Need verification code??

@pvoris Are you willing to provide screenshots to help us get more information (Please do not post any personal data--for your safety!) 

The link @DoninGA provided above....are you saying that the article isn't popping up for you? 
Thanks for all the information, DoninGA! 

Also, for your download....you're referring to 2019 TurboTax, correct? Please be sure you're inputting the TurboTax License Code, the order number relates to Amazon which will not work. You should see the code in your email or order history, If you don't have it in either place you'll have to contact Amazon directly. 

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GabiU
Moderator

Computer died so I restored to new mac. Need to check my 2019 return. Need verification code??

We were able to find some directions to help find your code. (Thanks to an Amazon-user!)
Hopefully this helps! 

"You can find the key this way:

1) Under "Account & Lists", select Account
2) Click on "Digital Games and Software"
3) You should see a link to download the software: [Your TurboTax Product]
4) And under the item you should see a 16-digital alphanumeric sequence " 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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