Completed return will not open in TurboTax 2019

[danielku]

Return for Tax year 2019 completed 3/6/2020. Finally decided to file and when I try to open that return, TurboTax only lets me start a new return.

[KarenM90]

Try these steps to get back into your return:

1. Select Tax Home in the left menu.
2. Scroll down to Your tax returns & documents.
3. Select 2019, and then select Add a State (you're not actually adding a state, this just gets you into the right area).
4. Select File in the left menu (expand your browser window if you don't see this, or select the menu icon in the top left corner).
5. On the Just one more step screen, follow steps 1 and 2 if you haven't already.
6. Select the Start button to the right of Step 3.
7. On the Let's get ready to e-file screen, select I want to e-file.
8. Follow the instructions to e-file your return.

[MLEIBO7805]

step 1 

tax home (on Left) I cannot find it.

where can I find it.

[JotikaT2]

It should be on the top left hand side of the screen.

[dduffy40]

what can i do

[JotikaT2]

It depends

It could also be that you logged in with a different account than the one you used to file your tax return with last year. 

Please see the following link to help you determine if this may have been a possibility. 

Why didn't my information transfer over from last year 

You can log into TurboTax if you used the software in the past and log in to obtain the returns. See the following link for instructions. 

Accessing prior year returns in TurboTax