check status on program order

[onrydog]

have not recdieved tax lprogram

[LindaS5247]

If you are asking how to check on an order you placed through TurboTax, you can use this link to check your order status: Check your order status. You will need your order number and billing zip code.

If you have additional information or questions regarding this, please return to Community and we would be glad to help.

[user17717129788]

I purchased turbotax standard program on 11/5/2025. I cannot locate the file on my computer. There is no CD to fall back on. I need to download the program again.

[DoninGA]

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@user17717129788 wrote:

I purchased turbotax standard program on 11/5/2025. I cannot locate the file on my computer. There is no CD to fall back on. I need to download the program again.

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Go to this TurboTax website to download the 2025 TurboTax desktop program you purchased - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/