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I no longer have this live chat feature. When I log into the app I used two years past what’s going on?!?!?

Chat with a rep

Are you using online "Live" with help from an expert?

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbota...

 

https://ttlc.intuit.com/community/tax-topics/help/learn-about-turbotax-live-s-chat-feature/01/981746...

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Chat with a rep

How can I get refunded the fees I paid but I still haven’t finished filing and won’t be continuing through turbo tax as it’s become too complicated to do on my own.

Chat with a rep


@Jessicajean1117 wrote:

How can I get refunded the fees I paid but I still haven’t finished filing and won’t be continuing through turbo tax as it’s become too complicated to do on my own.


You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Chat with a rep

Can you identify the expert who assisted on my 2024 Taxes, I'd like to get on his schedule for my 2025 return? 

Chat with a rep

@millsporter No one in this user forum can help with that.   The online software will not be available  until sometime in early December.  Perhaps customer support can help you identify the expert you used last year.  Be mindful that many of the "experts" are seasonal employees and some do not return every year.

 

To call TurboTax customer support

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Chat with a rep

Keeps saying for flex loan can’t link account now try again later dis that still nothing 

Chat with a rep

Question about overtime tax breaks

Chat with a rep

I have a few questions 

Chat with a rep

Hello, this is gonna be a bit crazy. I really need your help, I am 23 and once I first started doing my taxes, I had filed myself the first year, but after that, I had a friend of my mom's do it for me. I believe years later(now) that the "friend" even did my taxes at all. So, I have to file MULTIPLE years. I really hope I'm not in trouble,  I don't know what to do. I moved to Missouri from Alabama in September on the 29th of 2022. 

Chat with a rep

@user17654664434 If you are not sure if tax returns were filed, first you need to check---you can check your online account with the IRS and you can check to see if the IRS has transcripts of returns filed.

 

https://www.irs.gov/payments/your-online-account

 

https://www.irs.gov/individuals/get-transcript

 

You say that you are now 23, but do not mention what specific tax years are at issue.  What tax year was that "first" year that you filed your own tax return?   

 

It seems odd that you are unsure whether your tax returns were filed.   When the "friend" supposedly did your tax returns did you provide them with your W-2's or 1099's?   Did they not give you a copy of the tax return after preparing it?   What happened with your refund(s)?   Did you receive tax refunds---or did the friend mention to you that you owed and needed to pay the IRS or state?

 

If it turns out that your family friend did not prepare or file your tax returns, you can still prepare them and file them by mail.    If you are getting a refund, there is no penalty for filing past the deadline.   If you owe tax due, however, it will be owed with late filing penalties and interest, for which the IRS will bill you.

 

Each tax year has to be filed separately using the forms for the specific tax year.  They cannot be combined in any way--do not even put them in the same envelope when you mail them.  Software for past years is available back to 2022.  Any earlier years can only be prepared on paper forms by hand--and those refunds have been forfeited now.

 

The current online program can only be used for a 2025 return--no other year.  And if you did not file a timely 2024 return you will have trouble e-filing 2025.  When it asks for your 2024 AGI try using zero.  If zero does not work then you have to print, sign and mail 2025.

 

 

You cannot change the tax year.   The current online program is for 2025 only.   Only a 2025 return can be prepared online and only a 2025 return can be e-filed.

 

Online preparation and e-filing for 2022, 2023, and  2024 is permanently closed.

Note:  The desktop software you need to prepare the prior year return must be installed/downloaded to a full PC or Mac.  It cannot be used on a mobile device.

 

To file a return for a prior tax year

 If you need to prepare a return for 2022, 2023, or 2024  you can purchase and download desktop software to do it, then print, sign,  and mail the return(s)

https://turbotax.intuit.com/personal-taxes/past-years-products/

You may also want to explore purchasing the software from various retailers such as Amazon, Costco, Best Buy, Walmart, Sam’s, etc.

 

Remember to prepare your state return as well—if you live in a state that has a state income tax.

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-rev...

 

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.

 

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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