Charged too much

[PaulHowald]

Hello,

I did a standard tax thing, did NOT apply for anything fancy, and at the checkout, apparently "TurboTax Online Expert Assist Premium 2025" was added for $209. With state taxes on there, the total was more than my return. I did NOT sign up for that (or at least, no willingly). I wanted the bare-bones basic stuff. I thought it was gonna be $40 (which is doable) because when they asked me if I wanted to use my Federal Return to pay for it, it said "40". I saw the note on the side with the $209 price, but I thought it was "upgrade to this for this price". I was just trying to be done, so foolishly may not have paid attention to you tacking on extra payment that I did NOT agree to. Please give me a refund, and use the STANDARD tax thing for me.

[LaShaunA3]

If you feel that you were incorrectly charged, see our help article to request a refund. How do I request a refund for my TurboTax product?