Charged for no reason

[mmaier1111]

Haven't finished my taxes but was charged $435 for products. Turbo tax says I may not get a refund and I can't get ahold of a human to even discuss this. Any help?

[xmasbaby0]

We cannot see what software you are using.  Are you using one of the "Live" versions that includes one on one expert help?   Or did you choose a lot of "add-on" features?

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons:

• Remove Premium Services
• Remove MAX Defend & Restore
• Remove a state
• Remove PLUS Help & Support
• Remove Pay With Your Refund

[MoniqueLO_]

Please feel free to contact Customer Support so they can assist you. You will want to use the keywords billing issues when you call so you get to the right person.

@mmaier1111 
 

[mmaier1111]

I used the online premium version. I made a refund request and was denied because I didn't use the CD version of Turbo Tax. The email sent to me also stated I'm not supposed to be charged until after I file my taxes and yet I was still charged and denied the refund.

[DoninGA]

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@mmaier1111 wrote:

I used the online premium version. I made a refund request and was denied because I didn't use the CD version of Turbo Tax. The email sent to me also stated I'm not supposed to be charged until after I file my taxes and yet I was still charged and denied the refund.

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To request a refund or cancellation of the TurboTax online account fees you have to contact TurboTax support for assistance.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[mmaier1111]

I did. They basically said there's nothing they can do. 

[mmaier1111]

Not to mention I didn't even choose Premium and wasn't allowed to change it or told how much its was going to cost until the end. This is straight up robbery. You can't say I won't be charged until I file my taxes and then charge me.