Charged for no reason

Forum|Forum|3 years ago
April 13, 2023
2 replies
27 views

Haven't finished my taxes but was charged $435 for products. Turbo tax says I may not get a refund and I can't get ahold of a human to even discuss this. Any help?

xmasbaby0

Level 15

We cannot see what software you are using. Are you using one of the "Live" versions that includes one on one expert help? Or did you choose a lot of "add-on" features?

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons:

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

mmaier1111Author

Level 2

I used the online premium version. I made a refund request and was denied because I didn't use the CD version of Turbo Tax. The email sent to me also stated I'm not supposed to be charged until after I file my taxes and yet I was still charged and denied the refund.

DoninGA

Level 15

@mmaier1111 wrote:

I used the online premium version. I made a refund request and was denied because I didn't use the CD version of Turbo Tax. The email sent to me also stated I'm not supposed to be charged until after I file my taxes and yet I was still charged and denied the refund.

To request a refund or cancellation of the TurboTax online account fees you have to contact TurboTax support for assistance. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

MoniqueLO_

Level 10

Please feel free to contact Customer Support so they can assist you. You will want to use the keywords billing issues when you call so you get to the right person.

@mmaier1111