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bfenlon
Returning Member

Charged 140 dollars, when I already paid 50. dollars for The disc.

Why wad I charged 140. dollars, when I paid 50. dollars for the disc.

 

3 Replies
DoninGA
Level 15

Charged 140 dollars, when I already paid 50. dollars for The disc.

Charges for what?

Did you pay for a TurboTax CD?  If so, why did you not install the TurboTax software on your personal computer and then start and complete the tax return on the computer?  Which TurboTax desktop CD/Download edition did you purchase.

 

Did you for some reason sign onto the TurboTax online editions?  Which of the online editions are you using?

The online editions are the desktop editions are separate programs with separate price points.

bfenlon
Returning Member

Charged 140 dollars, when I already paid 50. dollars for The disc.

I paid 50. dollars for the disc, downloaded it started my taxes and some how got transferred and got charged 90. plus 50. dollars, equals 140. please refund this amount. thank-you, William Fenlon

DoninGA
Level 15

Charged 140 dollars, when I already paid 50. dollars for The disc.


@bfenlon wrote:

I paid 50. dollars for the disc, downloaded it started my taxes and some how got transferred and got charged 90. plus 50. dollars, equals 140. please refund this amount. thank-you, William Fenlon


All billing issues are handled by TurboTax support.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

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