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supershele
Returning Member

Change of Email Address Problem

I've been trying to permanently change the email address connected to our Turbo Tax account information.  As I am slowly transiting to a new email address, I note that we are still receiving messages at the old address.  In fact, we receive the same messages to both email addresses. 

 

The new email, which I have changed in every place I can find in our Turbo Tax profile/records, is: [email address removed].  

 

The old address, which we no longer wish to use with our Turbo Tax account, is:  [email address removed].  

Could someone please assist with this issue?  We have Turbo Tax Advantage.  Thank you,

5 Replies
SForrestLO
Intuit Alumni

Change of Email Address Problem

These Turbo Tax FAQs will provide the process to update your email.

Account Recovery Request for your TurboTax Account

 

Update email

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supershele
Returning Member

Change of Email Address Problem

Your reply does not address my issue, the drop-down screen in the Account Recovery form (Reason for Recovery Request) does not list anything pertaining to eliminating my old email address from Turbo Tax records and using my new email address only.  I'm not sure how to proceed. 

 

 

KatrinaLO
Intuit Alumni

Change of Email Address Problem

Please see the information below on deleting personal information from your account:

https://ttlc.intuit.com/community/tax-topics/help/how-to-access-and-manage-your-personal-data-from-y...

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supershele
Returning Member

Change of Email Address Problem

I followed the directions from the last missive, and I had to download information from my data in Intuit.  Supposed to take 45 days.  I'm not sure this is what will resolve the problem, but now it looks like it will take a lot of time to know for sure.  Perhaps I should just call the Turbo Tax customer service line as this does not seem like it should be this complicated to resolve my issue.  

LindseyLO
Intuit Alumni

Change of Email Address Problem

You have taken the correct steps at this point. It should be updated for you soon.

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