Change of Email Address Problem

Forum|Forum|5 years ago
January 29, 2021
5 replies
46 views

I've been trying to permanently change the email address connected to our Turbo Tax account information. As I am slowly transiting to a new email address, I note that we are still receiving messages at the old address. In fact, we receive the same messages to both email addresses.

The new email, which I have changed in every place I can find in our Turbo Tax profile/records, is: [email address removed].

The old address, which we no longer wish to use with our Turbo Tax account, is: [email address removed].

Could someone please assist with this issue? We have Turbo Tax Advantage. Thank you,

SForrestLO

Level 11

These Turbo Tax FAQs will provide the process to update your email.

Account Recovery Request for your TurboTax Account

Update email

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supersheleAuthor

Level 2

Your reply does not address my issue, the drop-down screen in the Account Recovery form (Reason for Recovery Request) does not list anything pertaining to eliminating my old email address from Turbo Tax records and using my new email address only. I'm not sure how to proceed.