CD/Download I bought isn't compatible anymore with my Mac. Can I use the license code to avoid paying for the online version of Turbo Tax?

[xmasbaby0]

No.  The license code cannot be used to pay for online TurboTax.  If your OS does not meet the system requirements for the CD/download then using online is an option.  But you have to pay for it.  Online is priced differently.    Where did you purchase the CD/download?   

[ChondelLO]

For information on how to request a refund for your TurboTax product, please visit the help article below. @absilsby

How do I request a refund for my TurboTax product? - Intuit

[ljwidel]

My Mac OS doesn’t seem to work with the 2023 download. It worked with 2022. I have Ventura 13.3.1

What are my options?  I purchased through Sam’s Club. 

[ljwidel]

Sams Club. I switched from tax Cut to TurboTax last year and it worked. Do I have to switch back to tax cut?  Why would it work last year and not now. My OS is Ventura 13.3.1

[xmasbaby0]

@ljwidel

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

[DoninGA]

@ljwidel There should not be any issues with the 2023 TurboTax desktop edition when using Mac OS 13 since it is supported.  See this TurboTax website for Windows and Mac desktop system requirements - https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements

Contact TurboTax support and see if they can assist you with this problem.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax