- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Cant fix my AGI rejection
You can find your 2018 Adjusted Gross Income (AGI) by:
- Looking at line 7 on page 2 of your 2018 Form 1040; or
- You can request a transcript of your 2018 tax return from the IRS to ensure you have the right number. You can request your transcript online at the following link: Get Transcript
Check these items as well to ensure you have the correct number. If you:
- Filed late last year after mid-November or your return was processed after that time—try entering 0.
- Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
- Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
- Filed with your spouse last year—you and your spouse have the same 2018 AGI. (Don’t split the AGI amount or enter 0 for one of you).
Unfortunately, without the correct number, your only option would be to print and mail in your return.
This article will give you instruction on how to print and mail your return.
**Mark the post that answers your question by clicking on "Mark as Best Answer"
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Cant fix my AGI rejection
Can you show me the steps of fixing/updating my incorrect AGI?
When I get the rejected return and I clicked on the Fix It button, Turbotax only runs the normal error-check and then ask me to resubmit the return.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Cant fix my AGI rejection
You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.
In addition to clearing your cache and cookies, you want to make sure your operating systems are up-to-date as well.
Please click the following links to learn more:
Using Windows Update to keep your system up-to-date
However, if this does not resolve your issue, please note the exact message and where you are encountering that message in the program. We will work with you towards a resolution to file your return accurately. Please click the link to contact TurboTax customer support.
**Mark the post that answers your question by clicking on "Mark as Best Answer"