You'll need to sign in or create an account to connect with an expert.
You can find your 2018 Adjusted Gross Income (AGI) by:
Check these items as well to ensure you have the correct number. If you:
Unfortunately, without the correct number, your only option would be to print and mail in your return.
This article will give you instruction on how to print and mail your return.
Can you show me the steps of fixing/updating my incorrect AGI?
When I get the rejected return and I clicked on the Fix It button, Turbotax only runs the normal error-check and then ask me to resubmit the return.
You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.
In addition to clearing your cache and cookies, you want to make sure your operating systems are up-to-date as well.
Please click the following links to learn more:
Using Windows Update to keep your system up-to-date
However, if this does not resolve your issue, please note the exact message and where you are encountering that message in the program. We will work with you towards a resolution to file your return accurately. Please click the link to contact TurboTax customer support.
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
christine-mcquil
New Member
hcgma2020
Level 2
xwardestiny
New Member
smlucio
Level 1
lorettamouse
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.