If there is not a list of what things we as consumers of this product can troubleshoot when this odd error message prompts us, I will just file by mail. Like I said before, when software is written you have to code in triggers that would prompt this error message. Therefore a list of possible "issues" should exist somewhere.
If I wanted to call or chat, I would've just went to H&R Block from the beginning. Kind of defeats the whole purpose of turbo tax. Been a TT user for personal and business for 10+ years now, but it seems the quality of the program has degraded quite a bit.
