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How did you try to install it? Are you using these instructions? How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...
You are using the TurboTax online editions, not the software you purchased.
See this TurboTax support FAQ for installing the desktop software with a license code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...
For installation and software issues you can contact the TurboTax Support Phone Number
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