cannot activate software with license code that I purchased at Costco. premier package purchased..feel like its tryimg to sell me new online package help?

[VolvoGirl]

How did you try to install it?  Are you using these instructions?  How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...

[DoninGA]

You are using the TurboTax online editions, not the software you purchased.

See this TurboTax support FAQ for installing the desktop software with a license code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...

[JohnB5677]

For installation and software issues you can contact the TurboTax Support Phone Number