cannot activate 2022 turbotax on a new windows 11 HP computer

[cah503]

I purchased turbo tax 2022 for windows.  I loaded the software on an HP laptop with windows 11.  The software loads, but when I try to activate the software by typing the license code nothing appears in the license code box.

I disabled the real time virus scan while the software was loading, but the same response occurred when I tried to activate the software

[DoninGA]

Try closing the TurboTax program, then close all open programs.  Re-start your computer and then open the TurboTax software again and see if you can enter the license code.

You may also try a copy and paste of the code, use Ctrl+C to copy and Ctrl+V to paste

If still unable to enter the code, contact TurboTax support for assistance.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Critter-3]

Also make sure your OS is fully up to date ... reboot your computer at least once to make sure they are all installed and try again. 

[cah503]

Thank you DoninGA level 15

I thank you for your suggestions, but neither corrected the problem.  I was unable to copy & past into the license code box.

[cah503]

According to Windows 11 update the OS is up to date. I check for updates daily.  But, when I ran the program Belarc Advisor it said I was missing one critical update.  Windows update lists the critical update as successfully installed. ????