Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
thebishop314
New Member

Can you help find my last year agi or tell my why you say I haven't used turbo tax before?

I have purchased and used turbo tax every year for the past 10 years. I used it last year. Need last years agi. I get the message that I have not used turbo tax before. Can you help?

I tried using the solution that was sent and found there is only one account associated with the e-mail address used for the  last several years. Including purchasing this product. Still can't obtain last years AGI

3 Replies
thebishop314
New Member

Can you help find my last year agi or tell my why you say I haven't used turbo tax before?

I tried your solution and there is only one account linked to my email address. It is also the same address used last few years. Still says I haven't used turbo tax before...
MichelleLO
Intuit Alumni

Can you help find my last year agi or tell my why you say I haven't used turbo tax before?

I am sorry that did not work. Please reach out to a TurboTax Customer Support Specialist for further assistance on finding your past returns. You can reach a them by following the instructions in this FAQ: <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3300041">https://ttlc.intuit.com/replies/3300041</a>
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
MichelleLO
Intuit Alumni

Can you help find my last year agi or tell my why you say I haven't used turbo tax before?

You may have inadvertently created multiple TurboTax accounts and that could be the reason you aren't seeing your past returns.  Please see the below TurboTax FAQ for more information on finding out which TurboTax accounts are linked to your email address:

https://ttlc.intuit.com/replies/3302270

Once you have confirmed which TurboTax account is the right one, here is more information on how to find your 2017 AGI:
https://ttlc.intuit.com/replies/3301618

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Dynamic AdsDynamic Ads
Privacy Settings
v