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TurboTax online accounts cannot be deleted.
If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and abandon the account. Click on Tax Tools on the left side of the program screen while working on the 2024 online tax return. Click on Clear & Start Over.
They are required by law to keep your returns.
You can call in and ask them to deactivate it. Contact Customer Service at
https://support.turbotax.intuit.com/contact/
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