Can't open TurboTax program. Successfully downloaded software then it prompted to upgrade but it won't let me go any further

[seraph008]

Downloaded critical updates 3 times and it just keeps giving me the prompt

[MichelleLO]

You may need to clear your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

Please see the below FAQ for instructions on how to clear the cache and delete cookies.

Clear Cache: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

Delete Cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978​​​​​​​

If you are still experiencing issues with updating your TurboTax for Windows software, you can manually update it by following the steps in the below FAQ:

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-...

[plumcrazycat16]

Yeah, none of that worked.  The stupid program won't even up.  It crashes on start up and I've reloaded it a couple of times.