You may need to clear your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.
Please see the below FAQ for instructions on how to clear the cache and delete cookies.
Clear Cache: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
Delete Cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
If you are still experiencing issues with updating your TurboTax for Windows software, you can manually update it by following the steps in the below FAQ:
https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-...
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