Can't get TurboTax 2023 will not launch - "Shortcut cannot be accessed"

[Nealnathanson]

I just had another ridiculous experience with Turbotax.  I have been trying every day for the past 3 weeks to launch Turbotax.  Every time I get a pop-up box saying I'm not connected to the Internet.  Which is, of course false. This morning I tried to launch it, and it went through an automatic update.  It installed some new program updates.  Then it said you are ready to start - and when i clicked on "launch", I got  the same message "You are not connected to the Internet."  How can that be.  Just 30 seconds before, the program downloaded updates from the Internet.  

Is anyone from Turbotax/Intuit looking at these posts??   Do something about this problem!!  

[AllStarGma-11]

This is exactly the same issue I have.  Program will install, however it never asks for my license code and the shortcut tells me I'm not authorized.  My home computer and the only user.

What do I do to get this problem solved so I can do my taxes?

[Nealnathanson]

After two frustrating weeks, finally last Thursday I managed to launch TurboTax 2023.  For two weeks, after loading the program, I continued to get a message "Not connected to the internet."  I spoke with tech support from both Intuit and Microsoft, and both pointed to the other as the source of the problem.  Thursday I spent 6 hours and spoke to three Intuit and two Microsoft tech.  Following their advice, I uninstalled Turbotax 2022 and 2021; I uninstalled McAfee antivirus; I reloaded the entire Windows 11.  Nothing worked.  Finally, talking to an Intuit tech, I was instructed to clear the cookies from the cache.  Doing that, I was disconnected from my internet modem.  I had to do a hard reset, which entailed putting a paper clip in a small hole for 7 seconds to restore to the factory settings.  Then resetting the WiFi connection and password.  IT WORKED!!  I don't know whether it was cleaning the cache, or resetting the modem because both were simultaneous.  

[pd30]

I am having the same issue.  Reinstalled from CD several times, contacted TurboTax and they sent me a link.  Still having the same issue.  Not finding any info in their site to fix this.  What now??

[Cynthiad66]

To make sure TurboTax runs smoothly:

• Make sure your computer meets the minimum system requirements.
• Verify that you have administrator rights on your computer and TurboTax is running as administrator:
  • Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK.
• Clean up and defragment your hard drive.
• Run Windows Update to keep your computer up-to-date.
• Update your computer's hardware drivers.
• Update your security software for firewall, virus, and spyware protection.

I need help installing my software

I need help updating my software

I got a Microsoft Installer error

@pd30