Can't find "Save your 2024 return to your computer" in tools center in turbotax online.

[nnandrek]

I had started the return in turbotax online premier version and have it almost completed. But I wanted to continue it in turbotax desktop for mac. I was trying to export the 2024 .tax file but I can no longer see the option to "Save your 2024 return to your computer" in the Tax Tools> Tools> Tools Center pop-up. I see Options to transfer last years returns to online but no option to transfer the current work to computer to be imported in the newly installed TT for  Mac.

[DoninGA]

You must be signed onto your 2024 online account and accessing the 2024 online tax return by clicking on the Review/Edit button for any of the program sections, such as Personal , Info, Wages & Income, Deductions & Credits, etc.

Click on Tax Tools on the left side of the online program screen.

Click on Tools

Click on Save your 2024 return to your computer

[nnandrek]

Hi!

       Done exactly that! As I mentioned in my original post, I can get to the tools center. But the save your 2024 return to the computer option is not there. 
   

[DoninGA]

@nnandrek You are not seeing this Tool Center?

[nnandrek]

No. Exactly that option is missing for me. I had done that successfully last year. Now I see all the other options in the screenshot except that one. 😣 that’s when I posted the query last night. Not sure if it was temporary issue. Had checked on multiple browsers to be sure. Was the same. Will check again.

Update: just checked and its the same :

[DoninGA]

@nnandrek Suggest that you contact TurboTax support for this issue since I have the option and you do not have the option and we are both using the 2024 TurboTax online editions.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax