Solved: Can't file or clear and start over FREE EDITION
Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
TurboTax has you covered during Covid. Get the latest stimulus info here.
cancel
Showing results for 
Search instead for 
Did you mean: 
jlsch77
Returning Member

Can't file or clear and start over FREE EDITION

I stuck in a black hole.

 

I'm in the free version, and accidentally registered.  I don't qualify for free filing and it won't let me clear and start over because it's registered.  Since it's the free edition THERE IS NO UPGRADE option.  Please help!

1 Best answer

Accepted Solutions
VolvoGirl
Level 15

Can't file or clear and start over FREE EDITION

Or are you in the Free File website?  

Check out this one.  User OpFor at the end seems like he found a way to upgrade from Free File website and keep his info

https://ttlc.intuit.com/community/taxes/discussion/re-i-don-t-qualify-for-free-file-this-year-as-it-...

 

User OpFor posted this...........

I found this message thread because I was searching for an answer on how to do this.  I finally found it and wanted to post it in case others find it too.

 

1.  Go to https://turbotax.intuit.com/personal-taxes/compare/online/

2.  Click "help me choose"

3.  Select the options that apply to your situation

4.  Click "start for free" of whatever product you want to use when it gives you the suggestions

 

After that, it asked how I did my taxes last year.  I selected Turbo Tax, then it had me sign in.  Once I was signed in, it asked if I was sure I wanted to change to a commercial product and not use the free file program.  I selected yes, clicked ok, and I was back into the normal system and out of the free file system.

View solution in original post

3 Replies
VolvoGirl
Level 15

Can't file or clear and start over FREE EDITION

Since you haven't paid anything just start over in a new account.  

 

Online is only good for 1 return per account.  But you can use the same email address for 5 accounts.   How to start another return in the Online version

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

VolvoGirl
Level 15

Can't file or clear and start over FREE EDITION

Or are you in the Free File website?  

Check out this one.  User OpFor at the end seems like he found a way to upgrade from Free File website and keep his info

https://ttlc.intuit.com/community/taxes/discussion/re-i-don-t-qualify-for-free-file-this-year-as-it-...

 

User OpFor posted this...........

I found this message thread because I was searching for an answer on how to do this.  I finally found it and wanted to post it in case others find it too.

 

1.  Go to https://turbotax.intuit.com/personal-taxes/compare/online/

2.  Click "help me choose"

3.  Select the options that apply to your situation

4.  Click "start for free" of whatever product you want to use when it gives you the suggestions

 

After that, it asked how I did my taxes last year.  I selected Turbo Tax, then it had me sign in.  Once I was signed in, it asked if I was sure I wanted to change to a commercial product and not use the free file program.  I selected yes, clicked ok, and I was back into the normal system and out of the free file system.

View solution in original post

jlsch77
Returning Member

Can't file or clear and start over FREE EDITION

@VolvoGirl YYYYYYYEEEEEESSSSSS!!!  Thank you so much!!  I did what you said in the second reply and it worked!  You saved me HOURS or redoing it.  

 

Nothing like waiting until the last minute to file.  😕

Dynamic AdsDynamic Ads
v
Privacy Settings