Can't file or clear and start over FREE EDITION

[jlsch77]

I stuck in a black hole.

I'm in the free version, and accidentally registered.  I don't qualify for free filing and it won't let me clear and start over because it's registered.  Since it's the free edition THERE IS NO UPGRADE option.  Please help!

[VolvoGirl]

Since you haven't paid anything just start over in a new account.  

Online is only good for 1 return per account.  But you can use the same email address for 5 accounts.   How to start another return in the Online version

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

[VolvoGirl · Accepted solution]

Or are you in the Free File website?  

Check out this one.  User OpFor at the end seems like he found a way to upgrade from Free File website and keep his info

https://ttlc.intuit.com/community/taxes/discussion/re-i-don-t-qualify-for-free-file-this-year-as-it-...

User OpFor posted this...........

I found this message thread because I was searching for an answer on how to do this.  I finally found it and wanted to post it in case others find it too.

1.  Go to https://turbotax.intuit.com/personal-taxes/compare/online/

2.  Click "help me choose"

3.  Select the options that apply to your situation

4.  Click "start for free" of whatever product you want to use when it gives you the suggestions

After that, it asked how I did my taxes last year.  I selected Turbo Tax, then it had me sign in.  Once I was signed in, it asked if I was sure I wanted to change to a commercial product and not use the free file program.  I selected yes, clicked ok, and I was back into the normal system and out of the free file system.

[jlsch77]

@VolvoGirl YYYYYYYEEEEEESSSSSS!!!  Thank you so much!!  I did what you said in the second reply and it worked!  You saved me HOURS or redoing it.  

Nothing like waiting until the last minute to file.  😕